Support

Our goal is to provide our clients with superior client service.  

If you are experiencing technical issues that cannot be solved by first conducting our suggested troubleshooting, please open a Client Support Case using the client communication form below. You will immediately receive an automated email response with your Case Number. Please reference this case number in all MedeAnalytics communications regarding your technical issue.

You may also call +44 (0)20 3040 2090 or email our representative at support@medeanalytics.co.uk.

  • Troubleshooting

    For some issues, a simple fix can correct the problem. We suggest the following steps before submitting a case:

    1. Delete temporary Internet files associated with your Web browser.

      - From Internet Explorer, on the Tools menu, select Internet Options and then select the General tab.
      - In the Temporary Internet Files section, select Delete Cookies and then select Delete Files.

    2. Close your Internet Explorer browser
    3. Open a new Internet Explorer browser